According to Dr Brene Brown, empathy is feeling connection. It involves seeing from the other person’s perspective, staying out of judgment, recognising the emotions of the person, and communicating that.
Empathy is entering into that sacred space in which we say to the other person “I know what it is like down here. You are not alone.”
Empathy is a vulnerable choice in which in order to connect with the other person, I need to connect with something in myself that knows the other person’s feelings.
Sometimes it helps to not draw a silver lining in the clouds to try to make something better at that time. What makes something better is connection (of love and understanding), which may involve admitting that we do not know what to say or do too.
“Rejoice with those who rejoice; mourn with those who mourn. Live in harmony with one another.” (Romans 12:15-16)